Contact Us
OBSERVE: captain-cooks-casino-new-zealand, operating exclusively via captain-cooks-nz.com, is committed to upholding all New Zealand gambling regulations, international licensing standards, and player protection protocols. This contact page ensures legal compliance, transparent communication, and optimal support for users in New Zealand.
EXPAND: In line with NZ Gambling Act 2003, industry best practices, and the requirements of the Kahnawake Gaming Commission (active license for Fresh Horizons LTD valid through 2025-12-31), we provide clear, multi-channel contact options, robust privacy protections, and comprehensive escalation procedures. All personal data submitted is processed in accordance with applicable laws and the Privacy Policy.
REFLECT: The following sections detail your communication options, response protocols, legal disclaimers, and your rights as a user of captain-cooks-casino-new-zealand on captain-cooks-nz.com, with full NZ regulatory adaptation and up-to-date (2025) compliance guarantees.
Contact Methods and Information (System 1: Factual, Legally Accurate)
- Email Support (Critical): For urgent or account-related matters, contact [email protected]. This address is prioritized for support and is monitored 24/7. All support communications are logged and subject to regulatory audit, in line with Kahnawake and NZ standards.
- General Inquiries: For general questions unrelated to account security or financial transactions, email [email protected].
- Press & Media: For accredited media or press matters, use [email protected].
- Human Resources: For employment or HR-related queries, contact [email protected].
- Live Chat: Available 24/7 on captain-cooks-nz.com for immediate assistance.
- Contact Form: Submit your request using the secure online form below. All submissions are encrypted and processed according to NZ data protection standards.
- Websites: Official portals: captain-cooks-nz.com, captaincooks.casino/en/.
Contact Submission & Response Protocol (System 2: Legal & Procedural)
- Submission Requirements: All contact form submissions must include a valid email address and a detailed description of your inquiry. Anonymous or incomplete submissions may not be processed, in line with anti-fraud and responsible gambling measures required by NZ law.
- Response Timeframe: captain-cooks-casino-new-zealand aims to respond to all inquiries within one business day. For urgent or security-related issues, expedited responses are prioritized. Inquiries received on public holidays or weekends will be addressed on the next business day, in accordance with standard industry practice.
- Escalation Procedure: If you do not receive a satisfactory response within the stated timeframe, or if your issue involves a regulatory or dispute matter, you may request escalation to the Compliance Team. Further unresolved issues may be referred to the Kahnawake Gaming Commission or relevant NZ authorities, as per licensing obligations.
- Data Privacy & Security: All submitted information is handled in strict confidence, processed exclusively for the purpose of resolving your inquiry, and retained in accordance with the captain-cooks-casino-new-zealand Privacy Policy and NZ Privacy Act 2020. Data may be shared with regulatory bodies only if required by law.
Legal Disclaimers & Protective Clauses (System 2: CCoT-Structured)
- User Eligibility: Communication channels are intended solely for users aged 18+ residing in New Zealand and using captain-cooks-nz.com. Any contact attempt by minors or users from restricted jurisdictions will be rejected and reported in accordance with the NZ Gambling Act 2003.
- Responsible Gambling: captain-cooks-casino-new-zealand is committed to promoting responsible gambling. If your inquiry relates to self-exclusion, deposit limits, or problem gambling, please specify this in your message for urgent and confidential handling.
- Regulatory Compliance: All communications are subject to monitoring and audit by the Kahnawake Gaming Commission (licence valid through 2025) and must comply with NZ remote gambling regulations. Misuse of contact channels for unlawful, abusive, or fraudulent purposes is strictly prohibited and may result in account suspension or legal action.
- Jurisdiction & Dispute Resolution: Any disputes arising from communications via this page are governed by the laws of New Zealand and the regulatory authority of the Kahnawake Gaming Commission. Users retain the right to escalate unresolved matters to relevant external regulators as specified in the Terms & Conditions.
Contact Form (System 1: Standardized Submission)
If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.
We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.
Regional Compliance Note (2025): All information on this page is current as of November 2025 and reflects the latest legal, regulatory, and operational standards for online gambling in New Zealand. captain-cooks-casino-new-zealand is a member of the Casino Rewards Group and holds eCOGRA Safe & Fair certification (player protection, payout audit, security). For further details on your rights, privacy, or dispute resolution, refer to Terms & Conditions and Privacy Policy.