Terms & Conditions

OBSERVE: Identification of all key operative terms for legal clarity and user understanding.
EXPAND: Inclusion of explicit and inferred definitions to ensure comprehensive coverage.
REFLECT: Provide clear, legally robust explanations of terminology as applied to captain-cooks-casino-new-zealand on captain-cooks-nz.com.

• Operator: Refers to Fresh Horizons LTD, licensed by the Kahnawake Gaming Commission (valid through 31 December 2025), acting as the legal entity behind captain-cooks-casino-new-zealand on captain-cooks-nz.com.
• User: Any individual who creates an account, accesses, or uses any part of the captain-cooks-nz.com platform.
• Player: A User who has completed account registration and engages in wagering or betting activities on captain-cooks-nz.com.
• Bet: A monetary stake placed by a Player on games or events offered by captain-cooks-casino-new-zealand via captain-cooks-nz.com.
• Bonus: Promotional credit, free spins, or other incentives subject to specific terms and wagering requirements.
• Wager: The act of placing a bet with real or bonus funds on any eligible game.
• KYC (Know Your Customer): Verification procedures requiring Users to provide identification and other documentation as mandated by applicable regulations.
• Account: The personal profile created by a User to access services on captain-cooks-nz.com.
• Services: All products, games, features, and activities provided through captain-cooks-nz.com.

Account Registration

OBSERVE: NZ legal minimum age, KYC, data accuracy, operational security.
EXPAND: Implicit requirements for anti-fraud, responsible gambling, and privacy.
REFLECT: Detail the end-to-end process and obligations for Users registering at captain-cooks-casino-new-zealand via captain-cooks-nz.com.

1. Eligibility: Only individuals aged 18 years or older and legally permitted to gamble in New Zealand may create an account. Proof of age and identity must be provided upon request.
2. Registration Process:
   • Users must complete the online registration form with accurate, current, and complete information.
   • Email verification is mandatory. Access to services requires successful confirmation of the provided email address.
   • KYC documents (government-issued ID, proof of address, and other data) may be requested to verify identity and prevent fraud or money laundering, as per Kahnawake Gaming Commission and NZ regulatory requirements.
3. User Obligations:
   • Users are responsible for maintaining the confidentiality of login credentials and must immediately notify [email protected] of any unauthorized access or suspected security breach.
   • Providing false, misleading, or incomplete information may result in account suspension or closure, and forfeiture of funds.
4. Account Restrictions:
   • Each User may only register one account. Multiple accounts per individual are strictly prohibited.
   • Accounts are non-transferable and may only be used by the registered User.

Regional Compliance Note: NZ law mandates strict age and identity verification. Failure to comply will result in immediate suspension or reporting to authorities.

Betting & Gameplay Rules

OBSERVE: Industry-standard rules for betting, live conduct, and fraud prevention.
EXPAND: Address cancellation, modification, and chat conduct.
REFLECT: Comprehensive, enforceable gameplay standards for captain-cooks-casino-new-zealand on captain-cooks-nz.com.

1. Placing Bets:
   • Bets may be placed only through the captain-cooks-nz.com platform after successful login.
   • Minimum and maximum bet limits are set per game and are subject to change. Please refer to individual game rules for specifics.
   • Once placed and confirmed, bets cannot be modified or cancelled except in cases of technical error or at the sole discretion of the Operator.
2. Result Determination:
   • Game outcomes are determined by certified Random Number Generators (RNGs) or, in the case of live casino, by actual game play, in compliance with eCOGRA and the Kahnawake Gaming Commission standards.
   • The Operator's records are final and binding in the event of disputes.
3. Conduct & Fair Play:
   • Abuse, fraud, collusion, use of bots or software assistance, and manipulative betting patterns are strictly prohibited and result in immediate account suspension or closure.
   • All communications in live casino chats must be respectful. Insults, offensive language, spam, or solicitation will not be tolerated.

Protective Clause: The Operator reserves the right to suspend, void, or reverse bets found to be in violation of these rules.

Bonus Terms

OBSERVE: Bonus activation, wagering requirements, NZ compliance, and anti-abuse.
EXPAND: Restrictions on game eligibility, timeframe, and bonus stacking.
REFLECT: Legally robust, user-accessible bonus terms for captain-cooks-casino-new-zealand on captain-cooks-nz.com.

1. Activation & Eligibility:
   • Bonus offers are available only to eligible, verified Users. Activation may require opt-in, deposit, or entry of a specific code.
   • Bonuses are subject to specific terms stated in each offer, including maximum value and eligible games.
2. Wagering Requirements:
   • All bonuses are subject to wagering requirements (typically 30x or as specified) before withdrawal of bonus-related winnings is permitted.
   • Timeframes for meeting requirements are indicated in each offer (not exceeding 30 days from receipt, unless otherwise stated).
   • Bets placed on excluded games do not count toward wagering requirements.
3. Prohibited Actions:
   • Bonus abuse, including using multiple accounts, low-risk betting, or any activity contravening fair play, results in forfeiture of bonus and winnings.
   • Bonuses may not be combined unless expressly authorized. Attempting to circumvent this rule will result in the cancellation of all affected bonuses.
4. General Bonus Policy:
   • The Operator may modify, suspend, or withdraw bonuses at any time, subject to prior notification where required by law.

Regional Compliance Note: All bonus activity is monitored for compliance with NZ anti-money laundering and responsible gambling standards.

Payments & Withdrawals

OBSERVE: All payment channels, limits, processing, and refund policy.
EXPAND: NZ-specific financial compliance, eCOGRA audit, and user protection.
REFLECT: Complete, transparent payment framework for captain-cooks-casino-new-zealand on captain-cooks-nz.com.

1. Deposit Methods:
   • Deposits may be made using credit/debit cards, e-wallets, or cryptocurrency (where supported and compliant with NZ law).
   • Minimum and maximum deposit limits apply per transaction and per User, as stated on the cashier page.
2. Withdrawals:
   • Withdrawals are processed via the same method used for deposit wherever possible, in accordance with anti-money laundering regulations.
   • Verification of identity and source of funds may be required before processing.
   • Withdrawal requests are subject to review and processed within 1-5 business days, excluding public holidays.
   • Maximum withdrawal limits may apply per transaction, week, or month, as specified on captain-cooks-nz.com.
3. Fees & Currency:
   • No fees are charged by the Operator for standard deposits or withdrawals; however, Users may incur fees from their financial institution or payment provider.
   • All transactions are processed in the currency stated at the time of deposit. Currency conversion fees may apply.
4. Refunds & Cancellations:
   • Refunds are provided only in cases of technical malfunction or Operator error and are subject to investigation.
   • Bonuses are non-refundable once activated unless otherwise required by law.

Compliance Note: Payment processing is subject to eCOGRA audit and Kahnawake Gaming Commission oversight, with all procedures aligned to NZ responsible gambling and anti-money laundering laws.

Limitation of Liability

OBSERVE: Operator's obligations, exclusions, and limits.
EXPAND: Address technical failures, force majeure, and maximum compensation.
REFLECT: Legally binding limitation clauses for captain-cooks-casino-new-zealand on captain-cooks-nz.com.

• Operator's Obligations: The Operator ensures that all games are fair and random, with results determined by certified RNG technology and subject to eCOGRA and Kahnawake Gaming Commission oversight.
• Exclusions of Liability: The Operator is not liable for losses resulting from:
  • Technical failures, interruptions of service, or network issues outside the Operator's reasonable control.
  • Acts of third parties, including payment processors or software providers.
  • User error or misuse of the captain-cooks-nz.com platform.
• Maximum Compensation: In no event shall the Operator's liability exceed the amount of the individual bet or wager giving rise to the claim.
• Force Majeure: The Operator is not responsible for delays or failure to perform due to events beyond reasonable control, including but not limited to natural disasters, government actions, or network outages.

Protective Clause: These limitations do not affect statutory rights under NZ law.

Intellectual Property Rights

OBSERVE: Copyright, software, content, and user restrictions.
EXPAND: Address all proprietary elements on captain-cooks-nz.com.
REFLECT: Comprehensive intellectual property protection for captain-cooks-casino-new-zealand content and software.

• Copyright Notice: All content, trademarks, logos, software, and materials on captain-cooks-nz.com are the exclusive property of the Operator or its licensors and are protected by applicable intellectual property laws.
• Prohibition of Unauthorized Use: Users may not copy, reproduce, distribute, modify, or create derivative works from any part of the platform or its content without express written permission from the Operator.
• Personal Use Only: Access to captain-cooks-nz.com is granted solely for personal, non-commercial use. Any commercial exploitation is strictly prohibited.

Legal Obligation: Infringement of intellectual property rights may result in civil or criminal liability.

Privacy & Data Protection

OBSERVE: User data handling, privacy policy reference.
EXPAND: Emphasize NZ and Kahnawake regulatory compliance.
REFLECT: Concise, clear privacy statement for captain-cooks-casino-new-zealand on captain-cooks-nz.com.

• All personal data collected is processed in accordance with the Privacy Policy and applicable laws, including NZ privacy legislation and Kahnawake Gaming Commission requirements.
• By using captain-cooks-nz.com, Users consent to the collection, processing, and storage of their data as described in the Privacy Policy.
• Data is used exclusively for service provision, fraud prevention, and regulatory compliance.

Changes to Terms

OBSERVE: Update mechanism, notification, and user options.
EXPAND: Incorporate best practices for transparency and legal certainty.
REFLECT: User-centric, enforceable policy for amending terms on captain-cooks-nz.com.

1. The Operator reserves the right to modify these Terms at any time. Material changes will be communicated to Users via email and/or prominent site banners.
2. Continued use of captain-cooks-nz.com after changes take effect constitutes acceptance of the updated Terms.
3. If a User disagrees with any changes, they may discontinue use of the services and request account closure in accordance with the Termination & Suspension section.

Legal Safeguard: All changes will be dated, with the most recent version always available on captain-cooks-nz.com.

Termination & Suspension

OBSERVE: Grounds for account action, refund processes, and notification.
EXPAND: Integrate anti-fraud, responsible gambling, and dispute protection.
REFLECT: Clear, fair account management procedures for captain-cooks-casino-new-zealand on captain-cooks-nz.com.

1. Grounds for Termination/Suspension:
   • Violation of these Terms, fraud, abuse, false information, or suspected illegal activity.
   • Requests for self-exclusion or responsible gambling intervention.
   • Regulatory or legal requirements, including requests from NZ authorities or the Kahnawake Gaming Commission.
2. Procedure:
   • Users will be notified by email of any suspension or closure, with reasons and applicable next steps.
   • In case of closure, remaining account balances (excluding bonuses) will be refunded to the original payment method, subject to KYC and regulatory checks.
   • Appeals or disputes regarding suspension or closure may be submitted to [email protected].

Protective Clause: The Operator reserves the right to withhold funds in cases of suspected fraud or regulatory breach until investigations are concluded.

Governing Law & Jurisdiction

OBSERVE: Correct jurisdiction, law, and dispute mechanism.
EXPAND: Address cross-border play and regulatory oversight.
REFLECT: Legally precise, enforceable jurisdiction clause for captain-cooks-casino-new-zealand on captain-cooks-nz.com.

• These Terms are governed by the laws of New Zealand and, where applicable, the regulations of the Kahnawake Gaming Commission.
• Any disputes arising from these Terms or the use of captain-cooks-nz.com shall be resolved primarily through good-faith negotiations with the Operator.
• If unresolved, disputes may be referred to binding arbitration in New Zealand, or, where required, to the competent courts of New Zealand.
• Nothing in this section limits statutory rights under NZ consumer protection law.

Compliance Note: Users outside NZ are responsible for ensuring their use is lawful within their own jurisdiction.

Contact Information

OBSERVE: Accurate, complete, and accessible contacts.
EXPAND: Integration of all provided email addresses and support data.
REFLECT: Clear routes for support and legal correspondence for captain-cooks-casino-new-zealand via captain-cooks-nz.com.

• Customer Support Email: [email protected] (critical, 24/7 service)
• General Inquiries: [email protected]
• Press Contact: [email protected]
• Human Resources: [email protected]
• Website: https://captain-cooks-nz.com

Note: Mailing and legal address details are available on request. For all regulatory or legal correspondence, please use the support email as the first point of contact.