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Captain Cooks Casino New Zealand
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Privacy Policy

This privacy policy sets out how captain-cooks-casino-new-zealand, operated exclusively via captain-cooks-nz.com, handles personal information for players and website visitors. It is essential to explain how and why your data is collected, processed, and protected, ensuring transparency and compliance with New Zealand law and international standards. This policy applies to all users of captain-cooks-nz.com and is effective as of 6 November 2025.

Who We Are

OBSERVE: The operator of captain-cooks-casino-new-zealand is Fresh Horizons LTD, licensed by the Kahnawake Gaming Commission, serving New Zealand clients under the Casino Rewards Group umbrella. While some corporate registration details are not specified, the casino operates transparently as required under NZ and international law.

  • Legal Operator: Fresh Horizons LTD
    Licensed by Kahnawake Gaming Commission (License valid until 31 December 2025, region: NZ).
  • Group Association: Casino Rewards Group
  • Contact for Privacy Matters (Data Protection Officer):
    Email: [email protected] (primary, privacy & support)
    Additional email: [email protected] (general inquiries)
  • Website: captain-cooks-nz.com

REFLECT: Users may contact the above addresses for all privacy, data access, correction, or complaint matters. If further identification of the registered office is required, please address queries to the Data Protection Officer at the above email.

What Personal Data We Collect

OBSERVE: captain-cooks-casino-new-zealand collects personal information as required for legal compliance, service provision, and secure operation.

  • Personal Data: Full name, date of birth, government-issued identification numbers (where required), address, email, phone number.
  • Technical Data: IP address, device identifiers, operating system, browser type, access logs, geolocation data (for regulatory checks).
  • Payment Data: Credit/debit card details, bank account information, transaction records, payment provider identifiers (collected via secure, compliant channels).
  • Behavioral Data: Betting history, gaming activity, win/loss records, clicks and navigation paths, interaction with promotions.
  • Cookies and Similar Technologies: Session cookies, persistent cookies, third-party analytics and advertising cookies (see "Cookies" section for details).

EXPAND: Data collection is proportionate and limited to what is necessary for lawful purposes, including fraud detection and regulatory reporting.

Legal Basis for Processing

captain-cooks-casino-new-zealand processes your personal data under strict legal grounds in compliance with NZ law, its licensing obligations, and international best practices.

  1. User Consent: When you register, use our services, or opt-in to marketing communications, your explicit consent is sought for specific data uses.
  2. Contract Fulfillment: Data processing is necessary to operate your account, process payments, provide gaming services, and fulfill our contractual obligations to you.
  3. Legitimate Interests: We process data to maintain site security, prevent fraud, improve our services, and conduct analytics-balanced against your privacy rights.
  4. Legal Obligations: Compliance with anti-money laundering (AML), know-your-customer (KYC), tax, and regulatory reporting requirements.

REFLECT: All processing activities are reviewed regularly to ensure ongoing compliance, with explicit user consent obtained where legally required.

Purpose of Processing

captain-cooks-casino-new-zealand only processes personal data for clearly defined and legitimate purposes:

  • Provision of Services: To register and manage user accounts, process deposits and withdrawals, and facilitate gaming operations.
  • Customer Support: Resolve user queries, verify identity, assist with technical or transactional issues.
  • Service Improvement & Analytics: Analyze site usage, optimize game offerings, and enhance user experience.
  • Marketing Communications: Send promotional materials, newsletters, and special offers where you have consented.
  • Fraud Prevention & Security: Monitor transactions and activity to detect and prevent fraudulent behavior or unauthorized access.
  • Regulatory Compliance: Fulfill obligations under Kahnawake and NZ regulations, including KYC/AML checks and responsible gambling enforcement.

REFLECT: Data usage is always consistent with original collection purposes and regulatory requirements.

Disclosure & Sharing

captain-cooks-casino-new-zealand may share your personal data with third parties only as necessary and in accordance with legal requirements.

  1. Payment Partners: Banks, payment processors, and financial institutions to complete deposit and withdrawal transactions.
  2. Service Providers: IT, analytics, marketing, and support vendors under strict data processing agreements.
  3. Regulatory Authorities: Kahnawake Gaming Commission, NZ regulatory bodies, and law enforcement, as required by law or license.
  4. Affiliates & Advertising Networks: Only with your consent, for targeted marketing or player rewards programs.
  5. Corporate Transactions: In case of mergers, acquisitions, or corporate restructuring, subject to legal safeguards.

REFLECT: All third parties are contractually obligated to safeguard your data and process it solely for authorized purposes. No data is sold to unrelated third parties.

International Transfers

Personal data collected by captain-cooks-casino-new-zealand may be transferred to and processed in countries outside New Zealand, including Canada (Kahnawake jurisdiction) and other regions where our service providers operate.

  • Data Transfer Mechanisms: Standard contractual clauses, data protection agreements, and recognized international frameworks are utilized to ensure adequate protection.
  • Protections and Guarantees: Data is only transferred where legal safeguards equivalent to NZ and international standards are in place, including encryption in transit and at rest.

REFLECT: All international transfers are reviewed for compliance, and contractual obligations are enforced to protect your rights.

Data Retention

captain-cooks-casino-new-zealand retains personal data only as long as necessary for the purposes stated, in strict compliance with legal and regulatory requirements.

  1. Standard Retention Period: Personal and account data are retained for up to 5 years following account closure, or longer where required by law (e.g., anti-money laundering regulations).
  2. Deletion Criteria: Data is erased or anonymized when:
    • The retention period expires
    • The user requests deletion (subject to regulatory exceptions)
    • The original processing purpose is fulfilled or no longer applies
  3. Exceptions: Data may be retained longer if required by law, in the event of unresolved disputes, or to enforce legal claims.

REFLECT: All data retention practices are regularly audited for compliance and necessity.

Your Rights

As a user of captain-cooks-casino-new-zealand on captain-cooks-nz.com, you are entitled to robust privacy rights under the New Zealand Privacy Act and (where applicable) international standards such as GDPR.

  • Right of Access: Obtain confirmation of whether your data is processed and access to your personal information.
  • Right to Correction: Request correction or updating of inaccurate or incomplete data.
  • Right to Erasure: Request deletion of your data where processing is no longer necessary, or you withdraw consent (subject to legal exceptions).
  • Right to Restrict Processing: Ask to restrict data processing in certain circumstances, such as pending correction or dispute resolution.
  • Right to Object: Object to processing based on legitimate interests or direct marketing at any time.
  • Right to Data Portability: Obtain your data in a commonly used, machine-readable format.
  • Right to Withdraw Consent: Withdraw consent to marketing communications at any time, free of charge.

Exercising Your Rights

  1. Procedure: Submit your request by email to [email protected]. Please specify the nature of your request and provide sufficient information to verify your identity.
  2. Response Timeframe: We will respond within 30 days of receipt of your request.
  3. Charges: All requests are handled free of charge unless manifestly unfounded or excessive.
  4. NZ Privacy Act Reference: These rights reflect obligations under NZ law and international standards.

REFLECT: We are committed to upholding your privacy rights with clear procedures and transparent communication.

Cookies & Tracking Technologies

captain-cooks-casino-new-zealand uses cookies and similar technologies to enhance user experience, analyze traffic, and support advertising.

  • Session Cookies: Temporary cookies used for essential site functions, authentication, and session management. Deleted when you close your browser.
  • Persistent Cookies: Remain on your device for a set period to remember preferences and login details.
  • Third-Party Cookies: Used for analytics (e.g., Google Analytics) and advertising partners (with user consent).

Managing Cookies

  • Browser Settings: You can manage or disable cookies via your browser preferences at any time.
  • Internal Panel: captain-cooks-nz.com provides cookie management tools to adjust preferences.

REFLECT: For more details, consult our full Cookie Policy or contact [email protected].

Data Security

captain-cooks-casino-new-zealand deploys robust technical and organizational measures to secure your personal data and prevent unauthorized access, disclosure, or loss.

  1. Encryption: Data is encrypted in transit using TLS 1.2+ and at rest using industry-standard cryptographic protocols.
  2. Access Controls: Multi-factor authentication and strict role-based access controls for all staff.
  3. Regular Audits: Security is audited periodically, with certification from eCOGRA Safe & Fair, and alignment with ISO 27001 and SOC 2 standards where applicable.
  4. Staff Training: Ongoing staff education in data protection and secure handling of personal information.
  5. Incident Response: Formal procedures for responding to data breaches, including user notification and regulatory reporting.

REFLECT: Security practices are continuously improved to meet evolving threats and regulatory changes.

Complaints & Contacts

captain-cooks-casino-new-zealand encourages users to raise any privacy concerns or complaints through the following channels:

  • Email: [email protected] (primary, privacy/support)
  • General Inquiries: [email protected]
  • Address for Written Complaints: Please contact the Data Protection Officer via email to request the current mailing address.
  1. Complaint Procedure: Submit your complaint by email, providing details of your concern and any supporting evidence.
  2. Investigation & Response: We will acknowledge receipt within 5 business days and aim to resolve the issue within 30 days.
  3. Escalation: If unsatisfied, you may contact the Office of the Privacy Commissioner (New Zealand) at https://privacy.org.nz or by phone at 0800 803 909. For Kahnawake jurisdiction, refer to the Kahnawake Gaming Commission (https://www.gamingcommission.ca).

REFLECT: We are committed to resolving all privacy matters promptly and transparently.

Updates

captain-cooks-casino-new-zealand may update this privacy policy to reflect legal, regulatory, or operational changes.

  • Notification of Changes: Material updates will be communicated via email notifications, website banners, and account dashboard alerts.
  • Advance Notice: Users will be given at least 30 days' notice for significant changes, with the opportunity to object or close their accounts if they disagree.
  • Version Control: This policy was last updated on 6 November 2025. Material changes are documented in the changelog available on captain-cooks-nz.com.

REFLECT: Continued use of captain-cooks-nz.com after updates constitutes acceptance of the revised policy.