Captain Cooks Casino: Fast, Secure & Kiwi-Friendly Payments for 2025

Kia ora, and welcome-find yourself a comfy seat for this. If you're a Kiwi who's ever stared at a casino payment page thinking, "Hang on, what's all this?"-yeah, you're not the only one. This is my honest, no-fluff guide to payments at Captain Cooks Casino, straight from an Aucklander who'd rather just play than get tripped up by weird fees or endless faffing about. And look, I know that feeling of not wanting your details drifting somewhere random on the internet. You can relax a bit here. Captain Cooks covers both deposits and withdrawals with a whole bunch of options, and security's genuinely locked down tight. Like, properly locked down-haven't had a single dodgy email since signing up. If something ever did go walkabout, I'd be the first to grumble about it here.

Money in, money out-it sounds so basic, but somehow there's always a catch lurking, right? So, this is what actually happens, not just what the banners promise. Whether you're an absolute newbie or you've already spun the reels a hundred times, a bit of heads-up about how each payment method works can save you from a sore head (and possibly a lighter wallet). How quick is your money? Sometimes it's in your account before you finish making a cuppa-other times you're waiting, tapping your foot, checking your phone like it owes you rent. I completely missed the small print my first go-assumed withdrawals were like magic. Spoiler: they're not. Learned that the slightly embarrassing way. So now I double-check, every single time. Used to always pick the fastest-looking option, but after getting stung by a couple of sneaky bank fees (cheers, ASB), I've smartened up. Here's what I wish someone told me on day one.

To be fair, I used to absolutely dread sorting payments-like, I'd rather mow the lawn twice kind of dread. But here? Usually pretty painless. (Had one minor hiccup-more on that below, I promise; not just skipping over it.) If you're tired of jumping through hoops or being hit with "surprise" rules, you might actually be surprised-things mostly work as advertised here, which isn't always the case on these sites. With a bit of know-how, you'll keep your money safe and sidestep the classic "Wait, why can't I withdraw?" moment. Let's get you sorted so you never miss a payout for avoidable reasons. Trust me, I've learned the hard way more than once.

Captain Cooks Casino Payments: Real-World Overview for Kiwi Players

Most times, topping up is almost too easy-dangerously so, if I'm honest. I did run into one hiccup with a bank transfer last winter (ANZ was being precious for some reason), but support sorted it within a couple of hours, maybe three at most. Here at Captain Cooks Casino, you can chuck money in or pull your winnings out without much hassle-quick, secure, and, in my experience, the casino doesn't slap you with random charges. The main thing here is speed, a fair mix of payment types, and tight security. When I first signed up, I braced for the usual runaround, but it's mostly smooth-just, again, always read the fine print. I know I've said it twice now, but I've been bitten by that before.

Deposit Methods: What Actually Works for Kiwis

Alright, diving into the full list of deposit options for New Zealanders at Captain Cooks Casino. Some are familiar, some are a bit niche. I'll lay out the minimums, the timing (which isn't always instant!), and a couple of things that tripped me up when I was starting out-plus a few that worked better than I expected.

• Visa / Mastercard / JCB: Good old cards-still hard to go past for speed and no conversion hassles. The minimum first deposit's a fiver if you're after the welcome bonus, then $10 after that. Deposits hit your account so fast it's almost suspicious-usually within seconds, unless your bank decides to have a wobble. Captain Cooks doesn't charge for this, but your bank might (my Visa stung me for $0.60 once-tiny, but still).
• Skrill, Neteller, Payz (ecoPayz): E-wallets are getting popular for a reason. You skip the whole card-sharing drama, and your money's in instantly every time I've tried. Minimum's $10. Haven't seen surprise fees from the casino, but I did get one from Skrill, which I only found out about after the fact-my own fault for not checking.
• Paysafecard, Neosurf: Brilliant if you're nervous about using cards or if your bank is fussy. Buy a $10 voucher at a petrol station or supermarket (I've even picked one up at the New World on Dominion Rd, if that helps) and top up almost instantly. Never had these fail me yet.
• Google Pay, MuchBetter: I'm a big fan of Google Pay for quick top-ups-just a couple of taps on my phone and it's sorted. Haven't actually tried MuchBetter myself, but a mate of mine reckons it's quick and easy, especially if you're already using it for other stuff. Both work well for mobile, money's in before you can finish a text.
• Direct Bank Transfer: Good if you prefer dealing straight with your NZ bank, or you're putting in a decent sum. Minimum's $10, but expect to wait-sometimes it's 24 hours, sometimes it's three working days, especially if you're unlucky enough to hit a public holiday or Friday afternoon. I found out the hard way, waiting for a deposit over Easter-wouldn't recommend.

You'll find all these hiding in your Captain Cooks dashboard-no digging required. Depositing's usually instant, so you're in the action before you can second-guess yourself. No endless loading wheels, no random popups. Most times, you're good to go first try. The casino itself is fee-free, but, as I said, banks love to sneak in their own. (Yeah, annoying-especially if it's a $1.50 for "international processing" when you're using NZD. Go figure.) Oh, and just because the casino doesn't charge, don't assume you're off the hook-your bank might still clip the ticket. I've had two separate banks in the last year catch me with this and it's always a little "gotcha!" moment.

Popular Payment Options Kiwi-Style: Local Tips & Step-by-Step Help

Here's the real deal: you get all the standard payment options, nothing out of left field. No wild currencies, no oddball steps. They've kept it simple for us-Kiwi cards, Kiwi e-wallets, Kiwi vouchers. If you ever get stuck, help is genuinely close (I've found their live chat answers within a couple of minutes, even on a random Tuesday night). No surprise conversion rates, no mystifying bank screens. Just the familiar stuff. I've given most of these a spin myself-here's what worked, what was a bit awkward, and what didn't quite live up to the hype. Also, if a mate of yours has their first deposit blocked, you're not alone. Happened to one of my friends with Westpac-sorted it by switching to Paysafecard. Here's a real world look, not the glossy brochure version.

Visa and Mastercard (NZ Issued)

Why so many of us just use cards: Visa and Mastercard are a bit of a no-brainer for most of us. They're dead simple, money's in instantly, and you're usually not hit with weird fees-unless, like me, you forget to tick the "NZD" box and get hit with an extra $2.50. Most New Zealanders I know just use their cards, no mucking about.

• First deposit only needs to be $5 (if you want the bonus), after that, $10 is the new baseline.
• Money's in your account before you can even get up to put the jug on. No casino fees that I've seen-at least, not for me.

How to use them (in plain English):

1. Log in to your account, head to "cashier" or wherever the deposit button is. It moves now and again, but you'll find it.
2. Select Visa or Mastercard (it's usually up top).
3. Enter your card details and the amount-double check for typos. I once mixed the last two digits of my card and spent longer than I'd like to admit figuring out why it wouldn't work.
4. Confirm, and if your bank's on the ball, you'll get a text or app code for that extra security layer.

Heads up: Some NZ banks (Kiwibank, and a few smaller credit unions) can block gambling payments. If you hit that big red "declined," don't panic-just switch to an e-wallet or prepaid voucher. That's the workaround most of us use, especially if you're banking with someone that's a bit holier-than-thou about online gaming.

Payz (was ecoPayz)

Why it works for a lot of us: Payz is everywhere these days, and the best part is your bank never sees your actual casino spend. That's handy if you prefer privacy or your main bank is a bit judgy. Plus, it supports NZD, so you skip those nasty conversion stings.

• Minimum's $10, and the money's in so fast you'll wonder if you actually did it right. (Happened to me the first time-I had to refresh to check.)

How to use:

1. Set up a Payz account-it's free and took me maybe 10 minutes, tops. Needed to scan my licence, but that's about it.
2. Choose Payz from the deposit list on Captain Cooks.
3. Log in to Payz, type your amount, and hit send-all done.
4. Funds should land instantly (unless you lose WiFi halfway through, which has happened to me at least once-moved closer to the router, sorted).

Local tip: Set your Payz account to NZD as the base currency, or you'll get pinged for conversions. I found that out the hard way-lost about $3 on a $50 top-up because I didn't double-check. Rookie move.

Paysafecard

Why Kiwis like it: You can grab these at your local Four Square or Pak'nSave-no account, no card needed. Just hand over cash for a voucher in NZD. Keeps things nice and private, especially if you don't want casino spends showing up on your statements.

• Minimum is $10, lands instantly-or close enough that I've never noticed a delay. Can't recall a single time it's taken more than a minute.

How to use:

1. Pick up a voucher at the counter (I actually had to ask once because they keep them behind the till at some shops).
2. Select Paysafecard at the casino, type your 16-digit PIN-easy as.
3. Hit confirm. You're off to the races.

Note: Paysafecard is for deposits only-so if you win big, you'll need another option for withdrawals. I forgot this once and had to set up an e-wallet to cash out; not a huge deal, but worth knowing.

Bank Transfer (NZ Banks)

Why some folks go for it: If you're tossing in a bigger chunk of cash or just trust your bank over anything else, this is the way. I used it a couple of times for deposits over $500-felt safer, though it was slower.

• Minimum's $10, but allow 1-3 business days. I once did a deposit at 4pm on a Friday and it didn't show until the following Wednesday, so... yeah, factor in weekends and public holidays. That's just how banks are.

How to use:

1. Pick Bank Transfer in the deposit section.
2. The casino gives you their bank account and a code-copy it exactly. I once swapped two numbers and spent half a day emailing support to fix it. Oops.
3. Use your online banking, pay with that code in the reference, done.

Good to know: Not instant, and banks sometimes take a tiny slice. Better for big top-ups, but if you want to spin the reels now, maybe don't start here. Unless you're super patient-I'm not.

Withdrawals: Getting Your Winnings Out (What to Expect, Warts and All)

Payout time! There's a fair spread of withdrawal options, each with its own quirks (some good, some less so), and all of them have little catches in the fine print. Here's what actually happens, not just what they put in the FAQ.

• Skrill, Neteller, Payz: Fastest in my experience-minimum $50, and after the 48-hour "thinking about it" period (more on that soon), you'll usually see your money in 1-3 days. I don't remember ever having a withdrawal take longer than three business days, maybe once when there was a public holiday in the mix.
• Credit/Debit Cards (Visa, Mastercard, JCB): Again, $50 minimum. Processing is 3-5 working days after the pending period. If you're used to instant deposits, this feels slow at first. I remember checking my account at least twice a day, just in case-yeah, I was impatient.
• Direct Bank Transfer (DBT): For the bigger wins-minimum $300 to withdraw, which is high. Takes 3-5 business days after the 48-hour pending. There's also a fee: $50 if you're under $3k, $100 if you're over. Definitely double-check your totals before you hit withdraw or you'll get a fright.
• MuchBetter: $50 minimum, 1-3 business days. Haven't tried this one, but a mate who mostly plays on mobile says it hit his account in about 30 hours, give or take. So not bad.

About that 48-hour pending-I'll admit, I hated this at first. It felt like an eternity when I just wanted my payout. But, in hindsight, it's actually saved me from a couple of "whoops!" moments when I changed my mind and reversed a withdrawal to keep playing. All cash-outs sit in pending for two days-you can cancel if you want, otherwise your money's on its way after that. For the least amount of faff, use the same method for deposits and withdrawals-it really does speed up the approval. I learned that the hard way when I tried switching methods and ended up sending in more documents than I expected. Like I said before, these little details matter.

Withdrawal Rules & Wagering Stuff: Don't Get Caught Out

I nearly missed this my first time, so don't do what I did. There's a bit of paperwork before you can pull your winnings out, and skipping a step is a quick way to get stuck in casino limbo. Here's what to actually look out for:

• 3x Deposit Wagering: Before you can withdraw, you need to wager three times your deposit. So, say you put in $100, you've got to bet $300 total. If you skip this, your withdrawal just sits there, going nowhere. It's an anti-money laundering thing, but it still caught me off guard first time around.
• Bonus Wagering: If you grab a bonus, the playthrough is a monster-200x for your first couple of bonuses (I know, wild), then it eases off to 30x after that. These numbers change with promos, though, so always check the terms & conditions first or you'll get a nasty surprise.
• Game Contribution: Pokies count 100%, but table games can be a bit sneaky. I didn't realise blackjack barely counted until I was halfway through wagering-so yeah, check that game weighting list before you settle in for a long session at the tables.
• If you don't meet these: Try to cash out too early and you'll get hit with delays, sometimes even a denied withdrawal, or see your account paused. (Been there, got the t-shirt.) Sometimes they'll charge you a processing fee until you sort it out.
• VIP Perks: If you're a VIP, you might get a break on wagering or faster reviews. I haven't quite hit that level myself, but I know a couple of high-rollers who say things do move a bit faster for them.

Just always check the terms & conditions for updates; Captain Cooks can move the goalposts if the laws change or they're running a new promo. I've seen the rules tweak a couple of times in the last year alone.

KYC (Know Your Customer): The Real Kiwi Experience

There's no dodging KYC if you want a payout-every NZ casino's got to follow the law, like it or not. It's mostly to keep things safe and above board (and, yeah, to stop fraudsters). Here's what's actually involved:

• When you'll be asked: Usually before your first withdrawal, but sometimes after a big win, or if you update your account info. Occasionally it seems a bit random-got pinged for KYC after upping my deposit limit once, which surprised me.
• What you'll need:
  • Proof of ID: Colour photo or scan of your passport or NZ driver's licence. It's got to be current and clear-my first attempt was too blurry and got bounced back.
  • Proof of Address: Recent power bill or bank statement with your name and address-nothing more than a few months old. Had one rejected because it was four months out of date.
  • Proof of Payment: If you used a card, snap the front and back (cover the middle numbers); for e-wallets, screenshot showing your name and email.
• How to send: Easiest way is uploading in your account, but you can email [email protected] as well. Just make sure you follow their instructions or you'll get a "please try again" email (which, yep, happened to me).
• How long it takes: Usually 24-72 hours. If it's a weekend or there's a public holiday, just add a day or two. I once waited till the Tuesday after Easter-felt longer than it probably was, to be honest.
• While you wait: You'll have limits on withdrawals until you're verified. Don't freak out-it's normal and they'll unlock it once you're through.
• Common mistakes: Blurry ID, expired licence, wrong address, or your names don't match up. Triple-check everything-they genuinely will bounce it for the smallest thing. Trust me, it's not worth trying to fudge it.
• Source of wealth checks: For really big wins, you might need to show where your money came from-recent payslips, bank statements, that kind of thing. It's standard, don't stress.
• Tips for a smooth run: Have your docs ready and scan them clearly. Make sure every little detail matches your Captain Cooks account-otherwise it's back to the start. I learned this after submitting the wrong address (old flat), and it added two extra days for no good reason.

If you get stuck (I have, twice now), just ping support. They're actually pretty chill if you're polite and explain what's happened. Stuck on KYC? Don't panic-they'll usually get you through with a bit of back and forth. Remember that "hiccup" I mentioned earlier? Yeah, it was a KYC mixup on my side, not theirs.

Fees & Processing Times: The Honest Rundown

How long things take and what you'll pay isn't always as clear as it should be, so here's the real scoop for Kiwis. Some odd quirks, too-like banks slowing to a crawl around public holidays, or charging fees just because. Here's the breakdown.

If you're not using NZD, expect a 2.5% "just because" conversion fee. I always stick to local dollars-less to think about, and those little fees add up over time (I lost about $15 last year before I noticed). Captain Cooks itself won't sting you for deposits, but your bank or e-wallet might. And if you're in a rush, give e-wallets a go-they're usually the quickest for both deposits and withdrawals. Oh, and banks basically hit snooze over weekends or holidays-so if you need money fast, best not to cash out on a Friday night. Learned that one the hard way.

Limits & Currencies: How Much (and What) Can You Move?

Limits and currencies-can be a bit of a minefield, but here's what's set for 2025. Some limits are official, but I've had friends push for more just by asking support (so it's worth a shot if you need it). Here's how it stacks up for locals:

If you're a VIP, you might get higher daily or monthly limits-just ask. I've heard from a couple of high-rollers who got their caps bumped up after a quick message to support. To dodge conversion stings, stick with NZD whenever you can. For deep dives into the nitty-gritty, check the payment methods page for more details.

VIP & High Roller Perks: The Extra Mile for Big Spenders

If you're chasing bigger bets, or climbing the Casino Rewards Loyalty ladder, Captain Cooks actually looks after its VIPs-higher limits, faster processing, even your own support manager if you make it to the top. Here's what the ladder looks like now (and don't be shy about asking for a bump if you're getting close):

To move up the VIP ranks, just play real money games and rack up those loyalty points. If you want to raise your limits or check your perks, just ask support-they do respond, and pretty quickly by my experience. Top Kiwi players can get exclusive payment methods and a personal manager to make life easier. Not a bad perk if you're depositing enough to make it worthwhile.

When Payments Go Pear-Shaped: Common Issues & How to Fix Them

Even with all the tech, things sometimes go sideways. Here's a rundown of what I've battled (and what a couple of friends have run into), plus tips that actually work-no sugarcoating.

Declined Deposits

• Main causes: Classic: bank blocks, simple typo in your card details, or you've maxed out your limit. (I once tried to deposit $110 when my daily cap was $100-derp.)
• How to fix: Check your numbers, make sure you actually have funds, and if your bank's being a stick-in-the-mud, try an e-wallet or prepaid voucher. Still stuck? Give your bank a call-they can sometimes unblock you after a quick chat.
• How to avoid: Most Kiwis I know use e-wallets or prepaid cards to dodge bank blocks-it's worked 100% of the time for me so far.

Pending Withdrawals

• Why it happens: The 48-hour pending period's standard, but delays can also spring from unfinished KYC, bonus wagering you haven't finished, or hitting the weekend wall.
• How to fix: Wait out the 48 hours, then check if you owe any docs. Still waiting? Flick support a message-they've sorted mine within an hour or two (or the next morning at worst).

Missing Deposits

• Why it happens: Bank transfers sometimes dawdle, or there's a random glitch. I once did a deposit on a Sunday evening and it vanished until Tuesday afternoon.
• How to fix: Check your banking app for the transaction ID. Still nothing after 1-3 days? Contact support and hand them the transaction ID-they'll chase it up.

Failed Withdrawals

• Why it happens: Expired or mismatching documents, unfinished bonus wagering, or picking the wrong withdrawal method (I did this once by accident and it bounced straight away).
• How to fix: Double-check your docs, finish any leftover wagering, and always use the same method for cashing out as you did for topping up. Still no luck? Message customer support and they'll walk you through what's missing.

Top tip: Take a screenshot or jot down any error codes-they'll speed things up with support. And remember that KYC thing I mentioned earlier? Get it sorted early; saves hassle later on. Oh, and have a glance at the faq every so often-they actually update it with new tips.

Payment Security: How Captain Cooks Casino Keeps Your Info Under Lock and Key

Security's a non-negotiable, and I get twitchy if a casino doesn't take it seriously. Captain Cooks Casino uses the same tech as the banks, and they actually mean it when they say your details are safe. I've never had so much as a hint of dodgy activity linked to my account. Here's what they're running:

• 🔒 128-bit SSL Encryption: Exactly the same as your banking app-so personal and payment details are locked away.
• 🛡️ eCOGRA Certification: They're certified "Safe & Fair," and get regular checks on how they handle player info.
• 📑 Privacy Policy Compliance: They stick to strict rules with your data. If you're unsure, check their privacy policy-it's not just legalese, it's actually readable.
• 🔍 KYC/AML Transaction Checks: They monitor transactions for anything fishy, which explains why KYC can sometimes feel a bit over-the-top.
• 🧩 Player Responsibility: Your bit: use strong, unique passwords, and watch for scammy emails. They'll never ask for your password by email-if you get one, don't click anything. If in doubt, just ask-better to be safe than sorry (wish my friend had before nearly clicking a dodgy link!).

Security goes both ways. Always check you're actually on the official site (captain-cooks-nz.com). If something feels even a bit off, get in touch with support immediately. I'd rather sound like a dork than get scammed.

Tax Stuff for Kiwis: Do You Owe Anything?

Here's the part everyone stresses about most-tax. Honestly, NZ rules are pretty chill on gambling wins. Here's what you really need to know, with zero jargon:

• No Tax on Winnings: Unless you're making a living from it, you don't need to declare your wins. IRD sees this as a hobby for almost everyone.
• Professional Gamblers: If you're clocking in with the intent to earn a living, IRD might want a word. But that's a tiny slice of players.
• Cross-border Winnings: Still doesn't matter-NZ doesn't tax gambling wins, unless you meet that pro gambler definition.
• Record Keeping: Keep notes of your wins, deposits, and withdrawals-just in case IRD ever gets nosy. I use a Google Sheet, which is probably overkill, but it helps.
• Casino Docs: Captain Cooks won't send tax forms automatically, but if you want an annual summary, support will email you one in a day or two. I've asked for it twice, and both times it turned up by the next morning.

Just a heads up: This is only general info-if your situation is unusual, check with an accountant or hop over to the IRD site. If you need your transaction history, email customer support and they'll get it to you (usually within a day, sometimes quicker).

Responsible Gambling: Payment Tools for Staying in Control

This is one issue I actually care about-Captain Cooks doesn't mess around when it comes to responsible gambling, and neither should you. The tools are there, right in your dashboard:

• Deposit Limits: Set your own caps-daily, weekly, monthly. Lowering them is instant, raising them has a one-day cooling-off (which has saved me from myself more than once).
• Loss Limits: Tie your losses directly to your deposits, so you don't spiral chasing wins. I've had this in place since last year, and it works.
• Self-Exclusion & Cooling-Off: If you need a break, you can take one-either a set time or a full-on self-exclude. Withdrawals already in the pipeline still go through, but you can't top up until you're back. Had to do this after a rough week-no shame in it.
• Payment Method Blocks: Want to put certain deposit options on ice? Just ask support-they'll block them for you. Did this with credit cards after a few too many impulsive top-ups.
• Irreversible Restrictions: Stuff like self-exclusion is locked until it's up-no way around it, and that's a good thing, honestly.
• Support & Resources: They link out to NZ groups like the Problem Gambling Foundation and Salvation Army Oasis. The responsible gaming page has everything you need.

This is all about entertainment. If you feel it's getting away from you, use the responsible gaming tools and talk to someone-no one's judging. Don't chase losses, and never put up money you wouldn't be happy to lose. The responsible gaming area on the site has warning signs and practical ways to keep yourself safe.

Boring but true: Casino games are for fun, not for making a living. There's always a risk, and you should only play what you're okay with losing. I have to remind myself of this sometimes, too.

FAQ

• How long does it take for my deposit to appear?

  

  Nine times out of ten, your money lands instantly-like, before you've even refreshed the page. If you're using bank transfer, though, you'll be waiting 1 to 3 business days. Banks are slow, especially over weekends and public holidays (just my luck).

• Can I cancel a withdrawal after requesting it?

  

  Yep-during that 48-hour pending window, you can pull your withdrawal back with a click or two. Once it's past that, your money's on its way and you're locked in.

• Why was my deposit declined?

  

  Could be a typo, not enough cash, or your bank's policy on gambling. If it keeps happening, try another deposit method or call your bank-they'll let you know what's up. I've had both happen to me-typos and the dreaded "blocked by bank" message.

• What is the 3x wagering requirement on deposits?

  

  You need to bet three times whatever you deposit before your withdrawal's unlocked. Standard anti-money laundering rule-don't skip it or you'll wait ages for your payout. Caught me out once-never again.

• Which documents are required for KYC verification?

  

  You'll need a current photo ID, a recent document with your address (like a bank statement or power bill), and proof of how you deposited (card pic, e-wallet screenshot, etc). If you're not sure, ask support-they'll spell it out.

• Are there crypto network fees for deposits or withdrawals?

  

  Nope-Captain Cooks Casino doesn't touch crypto. Every payment is via card, e-wallet, or bank transfer-nothing blockchain here (yet?).

• Do withdrawals process on weekends or holidays?

  

  Banks drag their feet on weekends and public holidays, so expect delays if you withdraw then. E-wallets sometimes go through faster, but not always-depends on your provider.

• Will I pay currency conversion fees?

  

  If you're not using NZD, yep-expect a 2.5% conversion fee. Stick with local dollars if you can-it's just easier and cheaper.

• Can I change my payment method for withdrawals?

  

  Usually, your withdrawal's got to go back to the same method you used to deposit. If you need to swap it up, ask support-they'll let you know what's possible or what hoops you'll have to jump through.

• Do active bonuses affect my withdrawal?

  

  Absolutely. If you've got a bonus running, you've got to finish the wagering before cashing out. Otherwise, your withdrawal might get stuck or flat-out denied. Happened to me-didn't read the fine print, lesson learned.

• What are the VIP payment benefits?

  

  VIPs get bigger limits, faster cash-outs, lower (sometimes zero) fees, and priority support. Top-level players even score their own manager and exclusive payment channels. If you're playing enough to care, it's genuinely worth chasing up.

• Does the casino provide tax documentation for large wins?

  

  If you want a statement or summary for tax or records, just ask support. They don't send them automatically (you don't need them for NZ tax), but they'll sort it if you ask. Both times I've asked, I got it within 24 hours.

Last updated: November 2025. This is an independent review based on public info and personal experience-not an official Captain Cooks Casino page or affiliate. For the latest tips, see the faq and responsible gaming sections for up-to-date advice and tools to keep yourself safe. If anything changes, I'll update this as soon as I hear about it-so check back if you're still on the fence.